1. Introduction

FixSmart Locksmith & Security we respects your privacy and is committed to protecting your personal information. This Privacy & Communication Policy explains how we collect, use, and protect customer data — especially through our phone and messaging system powered by RingCentral.

  1. Information We Collect

We may collect and store the following information when you contact us:
• Your name, phone number, and email address
• Service location and details about your locksmith or security request
• Text messages, call logs, or voicemails sent through RingCentral
• Payment and billing details (if you purchase services online or in person)

  1. How We Use Your Information

Your information is used only for:
• Responding to your inquiries or service requests
• Sending appointment confirmations or updates
• Processing payments and providing invoices
• Improving our locksmith and security services
• Following up for customer satisfaction and support

We never sell or share your personal information with third parties for marketing.

  1. Text Messaging and Communication Consent

By contacting FixSmart Locksmith & Security through phone or text (including via RingCentral), you agree to receive:
• Appointment reminders
• Service confirmations or updates
• Follow-up messages related to your request

You may opt out anytime by replying “STOP” to our messages.

  1. Data Protection
    • All communication through RingCentral is encrypted and securely stored.
    • We restrict access to authorized personnel only.
    • We comply with Virginia and U.S. privacy laws for small businesses.
  2. Your Rights

You have the right to:
• Request a copy of the information we hold about you
• Ask us to correct or delete your data
• Opt out of text or email marketing at any time

For assistance, contact:
📧 info@fixsmartlocksmith.com
📞 (703) 344-7611

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